WHY WE'RE DIFFERENT?
Focused Efforts. Proven Solutions.
We lead with trust, operate with transparency, inspire with integrity.
The debate continues. Try to identify your goal using specific figures and be clear about what you hope to achieve.
We are asked the following question from time to time: “If I am outsourcing now, at what point should I consider moving to In-House support, if ever?” The fact is there are companies from 5 to over 500 who rely on Outsourcing because they understand the value proposition.
That doesn’t mean an assessment isn’t needed, and it might not be the right decision for your company. Your business needs to be evaluated as it grows or goes through expansion changes.
In-House Vs. Outsource
Customer service is the leading factor driving the success of Resurgence IT. Outside of our approach to business and supporting you, we could be viewed as any other IT provider.
So what makes us different?
Communication is number 1. We want your experience from the moment you have an issue until it is completed to be one where you are informed and confident we have you covered!
Our ticket system is leading in the industry and allows us to keep track of your issues with precision while automatically tracking each time we connect to your network.
Our team is set up in a way that maximizes our ability to handle your requests promptly and efficiently. We have technicians dedicated to onsite support, while others are dedicated to answering help desk issues on the phone.
Make us “Your New Beginning In IT Support” and I guarantee we will give you the best experience you can imagine!
Customer Service Experience
What would the trust of a handshake and a great experience be worth if there was no ability to execute the support?
The core staff of Resurgence IT represents over 50 years of IT knowledge. The Bio and references of our team speak volumes about their ability and experience. From 1 computer to multi-site and multi-state clients of several hundred, we are proud of our clients' expertise that benefits our clients at any technical level they need.
Make us “Your New Beginning In IT Support,” and I guarantee we’ll give you complete technical expertise than you have ever experienced!
Do you work with an IT provider who takes the time to listen and try to understand you and your business challenges? That is a concept many of our competitors fail to grasp, creating a gap in the quality of your relationship with them.
Must be trustworthy.
Be able to speak IT in your language.
Think of IT from your perspective.
Must demonstrate IT competency.
What would the trust of a handshake and a great experience be worth if there was no ability to execute the support? The core staff of Resurgence IT represents over 50 years of IT knowledge. The Bio and references of our team speak volumes about their ability and experience.
The Trusted Handshake
“Silent Valley Club had a very old and “outdated” computer system and server. ResurgenceIT explained the needed to upgrade due to viruses, malware, and the need for better Cyber Security for our business. ResurgenceIT wrote a very competitive quote and upon approval, ResurgenceIT quickly installed our new system with very little inconvenience to the business or staff. Silent Valley Club is happy that we use ResurgenceIT for our IT services."